About us
We are not registered for VAT, so no VAT is added to our prices. The price on your quote and invoice is the full amount you pay. We do not belong to a self-regulatory body or subscribe to an industry code of conduct or alternative dispute resolution code.
Electronic Communications and Transactions Act 25 of 2002 (ECTA), section 43
Your agreement with us
Your agreement is made up of the quote you accept, our price list on the date of the quote, and these terms. If they disagree, the quote applies first, then the price list, then these terms.
You accept a quote by replying to it by email or by paying your first invoice. An email has the same legal effect as a signed letter.
If you are an individual or a small business, the Consumer Protection Act may protect you. Nothing in these terms takes away any right you have under that Act or any other law.
ECTA sections 11, 12 and 13 · Consumer Protection Act 68 of 2008 (CPA), sections 5, 22 and 51
Services and support
- Month to month. Every service runs month to month. There is no fixed term and no minimum period.
- Setup. We confirm a setup date by email once your first invoice is paid. Fibre installation depends on the network provider, and equipment depends on supplier stock. We give you the expected date in your quote.
- Scheduled support. Support requests are made by email to support@binarytraits.com. Each request gets a ticket number and is handled in scheduled support time. We do not offer emergency or on-site call-outs.
- WhatsApp is for quick questions only. Requests, instructions and notices are valid only by email.
- Extra work outside your plans is booked ahead by email and billed in 15-minute blocks at the rates on our price list. We agree the work with you before we start.
- Software licences. Some services are licensed from the software publisher. Before we activate them, you must accept that publisher's customer agreement, which we send you.
- Domains are registered in your name and remain yours, subject to the rules of the domain registry.
We perform our services with reasonable care and skill. If something we did is not done properly, tell us by email and we will fix it at no charge or refund the part that was not done properly.
CPA section 54
Billing and payment
- Invoice: sent by email on the 25th of each month, for the month ahead.
- Due date: payment must reach us by the 29th.
- How to pay: card through the secure payment link on your invoice, or EFT using your invoice number as the reference. We do not accept cash or debit orders.
- First invoice: carries the once-off onboarding plus your first month of service.
- Domains: the register price is billed in the first year, then the renew price on the 25th invoice before each renewal.
- Price changes: prices are reviewed every January and July. You get 30 days' notice by email before any change. If you don't accept a change, you may cancel before it takes effect.
Card payments are processed by a licensed card payment provider on a secure, encrypted page. We never see or store your full card number. Your invoices are emailed to you and are your record of every transaction. We keep copies for 5 years and will resend any invoice on request.
ECTA section 43(1)(j), (m) and (p), and section 43(5)
If an invoice is not paid
Failure to pay will result in services being suspended and then terminated. To keep it fair and predictable, we follow the same steps every time, and every step is sent to you in writing by email:
| When | What happens |
|---|---|
| The 1st | If the invoice due on the 29th is unpaid, we send a written reminder. |
| The 8th | If it is still unpaid, we send a suspension notice and suspend your services. Data is kept, but services stop working. |
| The last day of the month | If it is still unpaid, we send a termination notice and end your services. Section 7 of these terms then applies. |
Services are restored within 2 business days after the full outstanding amount is paid, if they have not yet been terminated. Amounts owed remain payable after termination, and we may hand unpaid accounts over for collection.
Cancelling a service
Cancellation must be in writing. Email support@binarytraits.com from the email address on your account, naming the service you want to cancel. We confirm by email with a reference number. A cancellation is valid only once we have confirmed it. Requests by WhatsApp, phone or social media are not accepted.
- Cancel before the 20th and the service ends on the last day of the next month.
- Example: cancel on 10 March and the service ends on 30 April. Your last invoice is the one sent on 25 March.
- You can cancel one service and keep the others.
- Once-off fees, such as onboarding and Brand Move, are not refundable once the work has been done.
- Domain registrations are billed per year and are not refunded for part of a year.
Cooling-off. If you are an individual who bought online, you may cancel within 7 days without reason or penalty, unless the service has already started with your agreement. If a sale followed direct marketing by us, such as a call or visit, you may cancel within 5 business days. In both cases you pay only for goods or work already delivered at your request.
We may end a service by giving you 30 days' notice by email, for example if a supplier withdraws a product. We may suspend a service immediately for non-payment, or for a breach of the acceptable use rules in section 9.
ECTA sections 12 and 44 · CPA section 16
When a service ends
- Your data: before your end date, you can ask us to export your email, files or website. Exports are booked as Extra work.
- After the end date: we ask our supplier to keep your data for 30 days where the platform allows. After that it may be permanently deleted and cannot be recovered.
- Domains: a domain in your name stays yours. On request, we give you what you need to move it to another provider.
- Equipment you have paid for in full is yours to keep.
Equipment, sourcing and warranties
- Verified distributors only. All products are sourced from verified IT distributors.
- No counterfeit goods. We do not deal in counterfeit, grey-market or imitation products.
- No second-hand goods. We do not sell used or second-hand items.
- Certified refurbished units are sold only when you ask for them. They come from a reputable supplier, carry that supplier's certified refurbishment sticker, and are marked as refurbished on your quote and invoice.
- Quotes: equipment is quoted per order and the price is fixed for the period shown on the quote. Delivery dates depend on supplier stock and are confirmed by email.
- Ownership: goods remain our property until paid in full.
Warranty. New and certified refurbished goods come with the supplier's or manufacturer's warranty. In addition, the law gives you a 6-month warranty of quality: if goods are faulty or not of good quality within 6 months of delivery, you may return them and choose a repair, a replacement or a refund. This does not cover damage from misuse, accidents, power surges or repairs by someone else. To claim, email support@binarytraits.com with your invoice number and a description of the fault.
Repairs are billed per hour at the rate on our price list. We tell you the diagnosis and get your approval before we buy parts. Please back up your data before handing in a device. We take care but cannot guarantee data on a faulty device.
CPA sections 25, 41, 55, 56 and 57 · Counterfeit Goods Act 37 of 1997
Acceptable use and your responsibilities
You may not use our services to:
- Send spam or bulk marketing without the recipients' consent.
- Store or share content that is illegal, or that you have no right to use.
- Spread malware, attack other systems or get into systems without permission.
You are responsible for giving us correct information, keeping your passwords safe, and the personal information your business stores in the services. Unless your plan includes backups, keep your own copies of important data.
Cybercrimes Act 19 of 2020 · POPIA section 69
Liability
To the extent the law allows:
- We are not liable for loss caused by outages or faults at suppliers or networks outside our control, such as power cuts, fibre breaks or platform outages.
- We are not liable for indirect losses, such as lost profits or lost business.
- Our total liability for any claim is limited to the fees you paid for the affected service in the 3 months before the claim.
These limits do not apply to loss caused by our gross negligence or wilful misconduct, and do not reduce any right you have under the Consumer Protection Act.
CPA sections 48, 49 and 51
Corporate gifting
Corporate gifts are sold only to companies registered with the CIPC, never to individuals and never to anyone under 18. We check proof of registration and the authorised buyer's age before sending a quote.
Tobacco Products Control Act 83 of 1993
Privacy, disputes and the law
Privacy. How we handle personal information is set out in our Privacy and POPIA notice, found in the footer of our price list. We do not share or sell your personal information.
Disputes. If you are unhappy, email support@binarytraits.com with "Complaint" in the subject line. We reply within 10 business days. If we cannot resolve it, consumers may contact the Consumer Goods and Services Ombud or the National Consumer Commission.
Law. These terms are governed by the laws of the Republic of South Africa, and South African courts have jurisdiction.
Changes to these terms. We may update these terms. We give clients 30 days' notice by email of any change. If you don't accept a change, you may cancel before it takes effect.
Saving these terms. You can print this page or save it as a PDF from your browser at any time.
CPA sections 69 and 82 · ECTA section 43(1)(k)